Welcome User - Mindscapes

We take your privacy seriously, and we want you to know how we collect, use, share and protect your information. In addition to this Privacy Policy, users of the PhilCare Site should consult the PhilCare Terms and Conditions of use as well as any product specific terms and conditions that apply.

This policy applies to PhilCare.com.ph and other Web locations under PhilCare’s control.

What Information We Collect

We respect the right to privacy of all visitors to the PhilCare Site. We do not collect information that would personally identify you unless you choose to provide it. For example, if you choose to join the community at the PhilCare Online Community, the Privacy Policy and Terms and Conditions of use of that site apply. The personal information that you submit is shared only with those people in the PhilCare organization who need this information to respond to your question or request. Information submitted through PhilCare Site’s online forms may be collected to ensure technical functionality. It will also be utilized to address any inappropriate use of our website. We do not save personal information to use for other purposes, nor do we provide it to any other organizations.

Email Communications, Newsletter, and Related Services

Upon your consent and approval, PhilCare.com.ph provides you with the opportunity to receive communications from us or third parties. You can sign up for a free email newsletter. You can unsubscribe from this newsletter at any time.

Email communications that you send to us via the email links on our site may be shared with a customer service representative, employee, medical expert or agent that is most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry.

The email functionality on our site does not provide a completely secure and confidential means of communication. It’s possible that your email communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communication private, do not use our email.

You may decide at some point that you no longer wish to receive communications from our site. To stop receiving communications, send an email message to customercare@philcare.com.ph or send regular mail to the following postal address:

PhilCare Website Master
5/F STI Holdings Center Building
6764 Ayala Avenue
Makati City, Philippines

Surveys

We occasionally survey visitors to our Site. The information from these surveys is used in aggregated, de-identified form to help us understand the needs of our visitors so that we can improve our Site. Upon your approval and consent, the information may be shared with third parties with whom we have a business relationship. We generally do not ask for information in surveys that would personally identify you; if we do request contact information for follow-up, you may decline to provide it. If survey respondents provide personal information (such as an email address) in a survey, it is shared only with those people who need to see it to respond to the question or request, or with third parties whom you consented to perform data management services for our site. Those third parties have agreed to keep all data from surveys confidential.

IP Addresses

The Web server automatically collects the Internet Protocol (IP) address of the computers that access our Site. An IP address is a number that is assigned to your computer when you access the Internet. It is not truly personally identifiable information because many different individuals can access the Internet via the same computer. We use this information in aggregate form to understand how our site or advertisements from PhilCare are being used and how we can better serve visitors.

Cookies

We collect information about visitors to our Site using “cookies” (see definition on Webopedia) and similar technology such as Web beacons, Web bugs, pixel tags, and so on. We use this technology to recognize a repeat visitor and offer the visitor a set of services or information requested in a previous visit. We use session cookies to track a visitor’s path through our site during a visit, to help us understand how people use our site.

How We Use the Information We Collect

We use the information we collect for things like:

Fulfilling orders and requests for products, services or information;
Processing returns and exchanges;
Tracking and confirming online orders;
Delivering or installing products;
Marketing and advertising products and services;
Conducting research and analysis;
Communicating things like special events and surveys;
Establishing and managing your accounts with us;
Identifying you on our websites and tailoring advertisements and offers to you (both on our websites and on other websites) based on your interactions with us in our stores and online;
Operating, evaluating and improving our business.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

Sharing and Disclosure of Information

We will not share any personally identifiable information we receive from you with any parties outside of PhilCare, subject to the following exceptions and parameters:
Upon your consent and approval, we may share your personally identifiable information with third parties who we have engaged to help us provide the services. In each case, we will ensure that these third parties have agreed not to use or disclose your personal information except to help us provide the services.
We may provide third parties with non-identifiable aggregate statistics about our visitors, traffic patterns and related site information. These data reflect site-usage patterns gathered during visits to our website each month, but they do not contain behavioural or identifying information about any individual member unless that member has given us permission to share that information.
To help us determine the effectiveness of PhilCare advertising, we work with Web analytics tools hosted by third parties who receive non-identifiable information from your browser, including the site or the advertisement you came from, your IP address, your general geographic location, your browser and platform information, and the pages you view within our site.
We may be compelled to release information when required by authorized law enforcement investigations or other valid legal processes, with due notice required by law.

Use of Cookies by Advertisers

Our sponsors and advertisers and their ad servers may use cookies when you view pages on our Site. They use those cookies to collect non-personal information as a way of measuring the effectiveness of their advertising, or to provide advertisements about goods and services that may be of interest to you or to avoid running the same ads to you over time. We do not control these third parties’ use of cookies or how they manage the non-personal information they gather through them. However, our sponsors and advertisers have agreed that they will not collect any personally identifiable information from our site visitors while they are on philcare.com.ph. If you click on an advertisement on philcare.com.ph and visit a site maintained by one of our sponsors or advertisers, please be aware that we are not responsible for the privacy practices of that site. You should read the privacy policies of each site you visit to determine what information that site may be collecting about you.

Ads by Google.

Note that Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our site users based on their visit to our site and other sites on the Internet. No personally identifiable information is collected as part of Google’s process. Users may opt out of the use of this DART cookie by visiting Google’s privacy document.

If you would like more information about the practices of third parties with links to our website, and would like to know your choices about not having this information used by these companies, please visit the Network Advertising Initiative. Some ad servers allow you to opt out of anonymous data collection through the use of cookies. To do so, you must opt out of such data collection with each individual site. You can opt out of cookies for several ad servers by visiting the Network Advertising Initiative gateway opt-out site. At that site you can also review the privacy policies of those ad servers.

Third Party Ad Network Providers

Upon your consent and approval, PhilCare may also use a third party ad network provider to help present advertisements on this website. Third party ad serving enables PhilCare to target advertisements on philcare.com.ph to you for products and services you might be interested in. These third party network advertisers, along with other advertisers and sponsors on the website, may use cookies, Web beacons (also called single pixel GIFs or action tags) or similar technologies (and, in the case of cookies, access them on your computer if you choose to have cookies enabled in your browser) to serve you advertisements tailored to interests you have shown by browsing on this and other sites you have visited, to determine whether you have seen a particular advertisement before, to avoid sending you duplicated advertisements and to serve you advertisements on other sites. In doing so, the provider collects nonpersonal data such as your browser type, your operating system, Web pages visited, time of visits, content viewed, ads viewed and other clickstream data. The use of third party cookies, Web beacons and similar technologies by these ad network providers is governed by each third party’s specific privacy policy, not this one. Please visit Network Advertising Initiative to learn more about the information collection practices and opt-out procedures of third party ad networks we may use.

Protecting Your Privacy

Whether you are visiting the PhilCare Site or in one of our clinic locations, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. We use a variety of information security measures to protect your online transactions with us. The PhilCare Site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our website, such as ordering information including your name, address and credit card number. If you choose a direct payment gateway to complete your purchase, your card information is encrypted and processed using Payment Card Industry Data Security Standards (PCI-DSS) Compliant systems. That being said, PhilCare cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide. You should understand, however, that electronic transmissions via the Internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions.

To further protect your privacy, you may choose to:

Stop receiving marketing or promotional emails, direct mail, phone and mobile marketing communications from PhilCare which receipt you previously allowed;
Update and correct your personal information;
Cancel your account or request that we no longer use your information to provide you services.

To do any of these, you may write PhilCare at the address provided below, or you may call the PhilCare general number at 63 (2) 8802 7333 and ask for the Digital Marketing Manager.

PhilCare Website Master
5/F STI Holdings Center Building
6764 Ayala Avenue
Makati City, Philippines

Protecting Children's Privacy

We are committed to protecting children’s privacy on the Internet, and we do not knowingly collect personal information from children.

Links to Other Websites

Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you’re visiting.

Privacy Policy Update

We may need to update our privacy policy as technology changes and PhilCare evolves. If we make significant changes to the Privacy Policy, we’ll post a prominent message on our websites.

Contact Information
PhilCare Website Master
5/F STI Holdings Center Building
6764 Ayala Avenue
Makati City, Philippines

If you’ve contacted the website about a privacy-related concern and you do not believe your problem has been addressed, you may file a complaint with the PhilCare Website Master by calling the PhilCare general number at 63 (2) 8802 7333 and asking for the Digital Marketing Manager.

This policy was last updated 12 May 2021.

By clicking the “Agree” button below, I expressly agree and acknowledge to the following terms and conditions:

I understand that this service is extended only to me personally, or to my dependent children of minority age, or a minor entrusted under my guardianship. Thus, I certify that I am an active PhilCare Member and I am consulting for myself or my dependent minor child, or a minor entrusted under my guardianship and not on behalf of anyone else.
I expressly acknowledge and understand that current PhilCare technology and processes limit the accuracy of mental health examination due to the lack of physical contact and other sensory channels which would provide more comprehensive data. Such limitation also extends to delivery of services such as fulfilment of court-ordered consultation or similar requirement, unless separately contracted and agreed upon.
I must proceed to the nearest hospital with emergency or urgent care facility if I am, or the dependent minor client is, going through mental health crisis (i.e. definite intention to harm my/his/her self or another person) I understand that appropriate care is needed to such situation and best provided by hospital or similar facilities.
I shall provide the PhilCare mental health professional with all relevant data about my health, physical condition, mental health history and other pertinent mental health information. I shall answer all questions pertaining to said mental health information truthfully and to the best of my knowledge and ability.
I accept and acknowledge that mental health consultation not only have benefits, but also potential risks which can be in form of, but not limited to, upsetting feeling, thinking or behaviors. Such events are to be expected as part of change, and that I am required to honestly report back if such occurrence takes place.
I shall not hold PhilCare, its employees and representatives, or the PhilCare mental health professional liable for any emotional discomfort, inaccuracies in diagnosis, or any ineffectiveness of or damage resulting from any mental health treatment course provided, when the same could not have reasonably been avoided given the limitations of PhilCare technology, or if the same occurred due to my failure to provide truthful or complete mental health information as requested.
I give my consent for PhilCare and the mental health professional to collect and process all data that I provide, for the purpose of treating my mental health concern or that of my eligible dependent and for related ethical mental health research and reports; and to store said data for as long as it is reasonably necessary for the resolution of said mental health issue or publication or reporting of de-identified, aggregated and anonymized data study.
I give my consent for PhilCare and the mental health professional to communicate my emergency contact person or employer (if under a corporate account) in the event of a mental health emergency, as assessed by the mental health professional.
I shall pay all fees and charges associated with the use of the PhilCare service, if any, without need of demand.

In turn, PhilCare and the mental health professional agree to and acknowledge the following:

The mental health professional is committed to exercising due diligence in the standard of care and will exert all reasonable efforts to complete a proper diagnosis and recommend a proper course of treatment or action; such that in an event of a crisis situation, or upon knowledge and verification of abuse, PhilCare and/or mental health professional will contact the declared Emergency Contact Person and recommend proceeding to an emergency or urgent care facility, or make faithful reporting to appropriate agency as necessary.
PhilCare certifies that all mental health professionals are duly licensed and are competent in their field of practice.
PhilCare Mindscapes and the mental health professional must be faithful and dutiful to the provisions of Republic Act No. 11036, the Mental Health Act of 2017, and its implementing rules and regulations in the delivery of services.
PhilCare and the mental health professional shall abide by the provisions of Republic Act No. 10173, the Data Privacy Act of 2012, and its implementing rules and regulations, in the collection, processing and storage of any data that you shall provide. PhilCare shall treat said data with the utmost confidentiality and privacy and shall not use the data for any other purpose.
Your availing of the services of a mental health professional shall be without prejudice to your seeking a regular consultation with another counselor, accessing a mental health service provider, or exercising such other options that are available to you.
PhilCare and/or the Mental health professional shall duly advise you of the value of any fees and charges associated with the service, or a reasonable estimate of the same, if any, prior to your availing of the service.

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